Privacy Policy

Effective Date: March 13, 2026

At Feedalyze ("we," "our," or "us"), we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, and safeguard your data when you use our services.

For the purposes of the General Data Protection Regulation (GDPR), Feedalyze is the Data Controller of your personal information.

1. Information We Collect

We collect information you provide directly to us, such as when you create an account, subscribe to our service, or communicate with us. This may include:

  • Account Information: Name, email address, and password.
  • Payment Information: We do not store your financial details. All payments are processed by our Merchant of Record, Paddle.
  • User Content: Feedback data, emails, or documents you upload for analysis.
  • Usage Data: IP address, browser type, device information, and pages visited (via Google Analytics, only with your consent).

2. How We Use Your Information

We use the information we collect to:

  • Provide, maintain, and improve our services.
  • Process transactions and manage your subscription via Paddle.
  • Send you technical notices, updates, and support messages.
  • Analyze usage trends to enhance user experience (legal basis: Consent).
  • Comply with legal obligations.

AI Training: We do not use your submitted data (User Content) to train our AI models for other customers. Your data remains yours and is processed solely to provide you with analysis results. Our third-party AI provider is xAI (Grok).

3. Legal Basis for Processing

We process your personal data under the following legal bases:

  • Contract: Processing is necessary to provide you with our Service (e.g., account creation, analysis features).
  • Consent: For optional cookies and analytics. You can withdraw this consent at any time.
  • Legal Obligation: To comply with tax and accounting laws.

4. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which we collected it, or to satisfy any legal, accounting, or reporting requirements.

5. Your Data Protection Rights (GDPR)

If you are a resident of the European Economic Area (EEA), you have certain data protection rights:

  • The right to access: You have the right to request copies of your personal data.
  • The right to rectification: You have the right to request that we correct any information you believe is inaccurate.
  • The right to erasure: You have the right to request that we erase your personal data ("Right to be Forgotten").
  • The right to restrict processing: You have the right to request that we restrict the processing of your personal data.
  • The right to object to processing: You have the right to object to our processing of your personal data.
  • The right to data portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you.

To exercise any of these rights, please contact us at support@feedalyze.net.

6. Third-Party Processors

We share data with the following third-party processors to provide our Service:

  • Paddle (UK): Merchant of Record for payments and subscriptions.
  • Supabase (USA): Database hosting and authentication.
  • xAI (USA): AI processing for feedback analysis (Grok).
  • Google Analytics (USA): Website analytics (only if consented).

We ensure that any international transfers of personal data are protected by appropriate safeguards, such as Standard Contractual Clauses (SCCs).

7. Cookies

We use cookies to improve your experience. You can choose to accept or decline cookies through our cookie banner. Essential cookies required for the site to function (e.g., authentication) cannot be disabled.

8. Security

We are committed to securing your data and implement appropriate technical and organizational measures to prevent unauthorized access.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Effective Date" at the top.

10. Contact Us

If you have any questions about this Privacy Policy, please contact us at:
Email: support@feedalyze.net