AI Churn Detection —
Spot At-Risk Accounts Before They Cancel
Stop manually reading through thousands of words. Let AI instantly detect sentiment trends, flag churn risks, and highlight upsell opportunities.
How Feedalyze Detects Customer Churn Risk
From raw text to executive strategy in three steps.
Ingest
Upload PDFs, paste thousands of survey rows, or link support tickets.
Synthesize
AI instantly reads, tags, and clusters sentiments across all your data.
Scale
Actionable summaries highlighting churn risks and growth drivers.
AI-Powered Churn Risk Scoring for Every Account
Churn Risk Detection
Automatically flags clients exhibiting language patterns correlated with cancellation before they ever send a formal notice.
Never get surprised by a lost client again. Feedalyze calculates a real-time churn risk score based on nuanced textual behavior that humans often miss.
Automated Sentiment Tagging
Stops manual spreadsheet tagging. Every sentence is quantified as positive, negative, or neutral with pinpoint accuracy.
Process vast amounts of textual data effortlessly. Our AI sentiment analysis instantly categorizes every interaction so you can focus on resolving issues rather than reading spreadsheets.
Key Growth Drivers
Find recurring requests or unprompted praise that indicates a client is ready for an upsell or expansion.
Unlock hidden expansion revenue across your entire agency. Consistent customer feedback analysis reveals precisely which accounts are primed for upsells.
Executive Summaries
Generates high-level briefings for stakeholders, turning 50 pages of raw feedback into a 1-page action plan.
Keep leadership aligned without the busywork. These automated summaries help you predict customer churn globally and demonstrate proactive account management.
Churn Detection Software Pricing — Start Free
Start for free, upgrade when you grow.
Free
- 3 accounts monitored
- 5 analyses per month (accounts + files combined)
- File uploads up to 2MB (PDF, DOCX, CSV, TXT)
- Basic sentiment analysis
- Standalone file analysis reports
- PDF export
Starter
- 15 accounts monitored
- 30 analyses per month (accounts + files combined)
- File uploads up to 10MB
- Per-account churn risk scores (0–100)
- Behavioral CSV ingest
- Email threshold alerts
- Standalone file analysis reports
- PDF export + priority support
Growth
- 50 accounts monitored
- 100 analyses per month (accounts + files combined)
- File uploads up to 25MB
- Everything in Starter
- 1 CRM integration (HubSpot OR Intercom) + Segment webhook
- Scheduled weekly analysis runs
- Weekly at-risk account email digest
- Standalone file analysis reports
Pro
- 150 accounts monitored
- Unlimited analyses
- File uploads up to 50MB
- Everything in Growth
- All integrations (HubSpot + Intercom + Segment)
- Account timeline view (30/60/90 day charts)
- Predictive churn probability (30-day forecast)
- Unlimited standalone file analysis reports
Enterprise
- Unlimited accounts
- Unlimited analyses
- File uploads up to 100MB + priority processing queue
- Everything in Pro
- Cohort analysis
- Account health scores + velocity alerts
- API access
- Dedicated account manager
- Custom contracts
Frequently Asked Questions
How does Feedalyze detect churn risk from customer feedback?
Feedalyze automatically analyzes customer sentiment and language patterns in emails, surveys, and support tickets to identify early warning signs of cancellation.
What is a churn risk score and how is it calculated?
A churn risk score is a metric from 0-100 that indicates how likely a customer is to cancel. Feedalyze calculates it using AI to weigh negative sentiment, recurring issues, and intent signals.
Does Feedalyze integrate with HubSpot or Intercom?
Yes, Feedalyze integrates seamlessly with major CRM and support platforms including HubSpot and Intercom to analyze feedback data automatically.
How is Feedalyze different from Gainsight or ChurnZero?
Unlike traditional CS platforms that require complex setup and data teams, Feedalyze focuses cleanly on extracting instant churn insights directly from existing unstructured text feedback.